top of page

My Policies

Travel & Location

In-person sessions are offered from my private Somerset base, with select in-home sessions (within Somerset area) available for Executive Level clients by agreement.

  • Core Membership and 12-Week Reset sessions take place locally to my base or online.

  • Executive Level sessions may be held either online, in-studio or, where appropriate, at a client’s home/ work.

  • Travel within a 20–30 minute radius of my home base (BS28 4NL) is included for Executive Level clients.

  • Sessions beyond this area are considered individually to maintain focus, quality, and a premium experience. In some cases, a small adjustment to timing or fees may apply to account for travel.

​

All travel arrangements are managed carefully to ensure sessions remain calm, unhurried, and fully personalised.

​

Cancellations & Consistency

Consistency is key to meaningful progress.

  • Sessions require a minimum of 24 hours’ notice for any changes or cancellations.

  • Sessions cancelled with less than 24 hours’ notice, or missed entirely, are counted as used, except in the case of genuine emergency.

  • If Tracey Fenner needs to reschedule, every effort will be made to offer a suitable alternative time.

​

This policy supports programme integrity and ensures fairness for all my clients.

 

Boundaries & Communication

My work is intentionally structured to provide depth, quality, and discretion.

  • All sessions are 60 minutes, private and uninterrupted.

  • Communication outside of sessions is limited by design.

  • Executive Level clients are offered light-touch check-ins between sessions via Whatsapp.

  • Core and Reset clients are supported during scheduled sessions only.

  • Response times are within one working day.

  • I do not offer on-demand scheduling or ad-hoc session changes.

​

These boundaries allow me to deliver focused, consistent support at the highest level.

 

Payments & Commitments

  • All private work is offered on a monthly or programme basis.

  • A minimum commitment of two sessions per week applies across all private packages, except for the 4 Week Foundation.

  • Monthly core memberships are billed in advance.

  • The 12-Week Private Reset is paid in full prior to commencement.

  • I do not offer pay-as-you-go sessions.

​

Spaces are limited, and all clients are accepted by application only to ensure alignment and quality of care.

​​​​

Additional Information for Executive Level - Travel & Fee Policy​

Executive Level sessions are conducted online, or in my private Somerset base or, selectively, at a client’s home. Travel within a 20–30 minute radius of my home (BS28 4NL)​ is included in the standard package fee (£650/month). For sessions beyond this area, arrangements are considered individually to maintain focus, calm, and a premium experience.

​

A small adjustment to timing or fees may apply for out-of-area sessions to account for travel, typically £50–75 per session depending on distance and logistics. Out-of-area sessions are limited to ensure consistency, high-quality attention, and discretion for all clients.

​

This approach allows me to deliver deeply personalised, uninterrupted sessions, whether in-studio or at home, while maintaining the integrity and focus of your programme.

​

Online sessions are available for clients worldwide or those outside of Somerset, UK.

​

Your instructor Tracey Fenner is based in the United Kingdom. You will be responsible for ensuring you have adequate space, appropriate flooring, and a safe environment free from hazards.

​

Please click here to read our privacy policies.

​

A Note on Alignment

These policies exist to support a calm, considered, and professional working relationship.
Clients who thrive in my work value structure, consistency, and intelligent training over flexibility or volume.

If this approach resonates, I look forward to working together.

​

Last updated : 27th February 2026

bottom of page