Work with Tracey
Client Experience. Relationships. Retreats. Growth.
I work with people-focused businesses, founders and organisations where exceptional client experience, strong relationships and commercial growth matter.
For more than 30 years, I have built businesses and created retreats, events and high-touch experiences across luxury hospitality, wellness and founder-led businesses, developing partnerships and long-term client relationships across the UK, Europe and Asia.
What connects my work is simple:
I understand people. I build relationships. I see opportunities. And I turn ideas into action.
What I bring:
CLIENT EXPERIENCE
I look at the experience from the client's perspective from the first interaction through to delivery, follow-up, repeat business and recommendation. I enjoy identifying what is working, where friction exists and where relatively simple changes can make a meaningful difference.
RETREATS & EXPERIENCES
Designing, developing and delivering retreats, events and experiences that feel distinctive, purposeful and commercially viable.
BUSINESS DEVELOPMENT
I build relationships naturally and commercially. I enjoy finding opportunities, developing new conversations, creating partnerships and turning relationships into sustainable business.
PARTNERSHIPS & COMMUNITY
Some of the strongest opportunities come from bringing the right people together. I have built international partnerships, created communities and developed relationships across hospitality, events, wellness, food, lifestyle and founder-led businesses.
A little about my experience
Over the course of my career I have:
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Delivered more than 260 retreats, workshops and events
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Achieved approximately 95% enquiry-to-booking conversion within a boutique luxury retreat business
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Built and operated businesses in the UK, Europe and Asia
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Developed partnerships with luxury hotels, retreat venues and Michelin Guide chefs
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Worked with founders, CEOs, senior professionals and high-net-worth private clients
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Built international communities and relationship-led businesses
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Created and delivered premium experiences where personalisation and trust were central
Where I add value
I'm particularly interested in working with:
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Founder-led businesses
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Luxury hospitality and destination businesses
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Private members' clubs and membership organisations
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Events and experiential businesses
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Premium lifestyle and wellbeing brands
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Property and estate businesses
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Businesses looking to strengthen their client experience
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Organisations looking to develop partnerships and new revenue opportunities
What I'm open to
I'm not limited to one particular format.
I'm open to the right senior role, consultancy, project, collaboration or partnership where my experience can make a genuine difference.
I'm particularly drawn to businesses with a strong sense of identity and potential and to people who care about both commercial success and how they achieve it.
Let's talk
I'm always interested in meeting good people with interesting ideas.
If you've got a business, project or opportunity where you think there could be a fit, I'd love to hear from you.
Kind regards, Tracey Fenner